Artificial Intelligence Integration in Intermountain Health's Specialty Pharmacy Patient Communication, Courtesy of Foundation Health
In a significant move towards transforming healthcare delivery, Foundation Health, a healthcare technology company, has partnered with Intermountain Health to implement its AI-powered platform, PAIGE AI, in a 6-month pilot program at Intermountain Health's specialty pharmacy operations.
Based in Utah, Intermountain Health serves over 14,000 patients through its specialty pharmacy based in Midvale, Utah. This nonprofit system, with 33 hospitals, approximately 400 clinics, and over one million members, is widely recognized as a leader in transforming healthcare and is committed to improving community health.
Umar Afridi, CEO and founder of Foundation Health, emphasized the transformative power of AI in healthcare. He stated, "AI has the power to automate routine tasks, enabling more meaningful patient connections."
The PAIGE AI platform is designed to automate patient communications and prior authorizations while maintaining the human touch essential to quality care. It will automate SMS messaging, voice communications, patient assessment calls, refill reminders, benefits verification, and medication onboarding.
This partnership is expected to proactively close care gaps and improve timely access to critical therapies. Mason Hilton, System Director, Pharmacy Operations at Intermountain Health, commented, "The partnership will help ensure patients receive the right level of care at the right time while escalating complex cases to human agents as needed."
Foundation Health's enterprise-grade infrastructure is designed for seamless integration and robust security compliance. The PAIGE AI platform is HIPAA and SOC2 compliant, ensuring secure handling of sensitive patient data.
Key benefits demonstrated in the initial stages include enhanced patient communication, reduced administrative burden, scalable and secure operations, and proactive closing of care gaps.
By automating routine communications and workflow tasks, the platform frees up Intermountain Health’s pharmacy team to focus on personalized care and complex therapeutic management rather than on repetitive administrative tasks.
Moreover, the platform ensures consistent outreach across a large patient population, ensuring patients receive timely reminders and assessments, which can improve medication adherence and coordination of care.
The partnership also aims to support timely access to critical therapies by escalating complex cases to human agents as necessary, thus helping to ensure patients with complex conditions receive personalized, effective care.
Intermountain Health highlights this partnership as a pivotal advancement in specialty pharmacy services, aiming to improve outcomes for patients with complex medical needs through intelligent automation integrated into existing workflows.
For more information about Foundation Health, visit www.foundationhealth.com. For more information about Intermountain Health, visit intermountainhealth.org. For media inquiries, contact Emily Fox at [email protected].
[1] Foundation Health Press Release, [Date] [2] Intermountain Health Press Release, [Date] [3] Personal Communication, [Name], [Title], [Organization], [Date]
- The partnership between Foundation Health and Intermountain Health is aimed at improving healthcare delivery, leveraging AI technology in a 6-month pilot program at Intermountain Health's specialty pharmacy.
- In this partnership, the AI-powered platform, PAIGE AI, will automate various tasks such as SMS messaging, voice communications, patient assessments, refill reminders, benefits verification, and medication onboarding.
- The implementation of AI is expected to proactively close care gaps, improve timely access to critical therapies, and enhance patient communication, while reducing administrative burden for Intermountain Health's pharmacy team.
- The PAIGE AI platform is designed for seamless integration and robust security compliance, ensuring secure handling of sensitive patient data and adhering to HIPAA and SOC2 compliance.
- This collaboration between Foundation Health and Intermountain Health is noted as a pivotal advancement in specialty pharmacy services, aiming to improve outcomes for patients with complex medical needs through intelligent automation integrated into existing workflows.
